Frequently Asked Questions

Both our Edgehill, St Thomas and Haggatt Hall, St Michael locations are open Monday- Friday 8:00AM to 4:30PM. We are closed Saturdays, Sundays and Public Holidays.
We accept Cash, Bank Transfer, Approved Cheques, Debit and Credit Cards and Platinum Imports Inc. Gift Certificates.
We are not equipped to provide the facilties for payment plans or credit.  What we can do is provide you with an estimate which you can take to any financing institution to apply for a small loan.  For example: Courts/Unicomer Financing.
Yes, we provide a 1 year warranty on all plumbing and sanitary ware for manufactures’ defects. There is a 3 year warranty on the ceramic washerless cartridge for plumbing fixtures. LED products carry a 3 year warranty for manufactures defects. Warranty void if products not installed by a qualified plumber and/or electrician.
Free delivery is available on large items valued over $200.  We do not deliver single toilet units that can fit into a vehicle. 
Brands we represent: CAE, Saneux, GoLED, Milano, Glacier, Eglo, LEDS.C4, Cast Lighting, Craftmade, Hunter, Kichler, WAC Lighting, Nuvo, Eago, FVSA, Halco, Feit, Satco, Bulbrite, Leviton, Insteon, Orbit, Lutron,, Westgate, GE, Intermatic, Southwire, Centaur, Gardener Bender, Hinkley, Modern Forms, Monte Carlo.
Yes, we carry a fully stocked spare parts inventory.
Generally, the lifespan of the LED component in bulbs and fixtures ranges between 30,000-40,000 hours.
Warm white is similar to incandescent light, with a colour temperature of 2700-3200K. Neutral/Natural white is the middle of the spectrum. with a colour temperature of 3500K-4500K Cool white is similar to fluorescent light, with a colour temperature of 5000K-6000K.
LEDs generate a very small amount of heat and are much safer than incandescent, halogen or CFL light bulbs. You can handle them without worry, even after they have been plugged in for days.
We analyse usage and layouts in order to provide energy efficient solutions including personalised lighting layouts and installation.